Privacy Policy

Effective Date: 13/3/2025

1. Introduction

Welcome to Su Casa Gold Coast (“us,” “we,” or “our”). At Su Casa Gold Coast, we are committed to protecting your privacy and providing a safe and secure online and offline experience. This Privacy Policy explains how we collect, use, and protect your personal information, including how we work with third-party booking software. By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information when you interact with us:

a. Personal Information

  • Name

  • Contact information (email, phone number, address)

  • Date of birth

  • Gender

  • Photographs or videos taken at our events

b. Payment Information

  • Credit card information, if you make a purchase

c. Information Automatically Collected

  • IP address

  • Browser type and version

  • Device information

  • Log data

3. How We Use Your Information

We may use your information for the following purposes:

a. Providing Services

  • To operate and manage Su Casa Gold Coast events and services.

  • To process reservations and ticket sales.

b. Communication

  • To send you important updates and announcements about our events.

  • To respond to your inquiries and provide customer support.

c. Marketing

  • To send you promotional materials and offers.

  • To conduct surveys and collect feedback to improve our services.

d. Security and Fraud Prevention

  • To protect our website and services from fraud and unauthorized access.

4. Sharing Your Information

We may share your information in the following circumstances:

 

  • With trusted third-party service providers who assist us in operating our website and services, including booking software providers.

  • When required by law or to protect our rights, privacy, safety, or property.

  • In the event of a merger, sale, or reorganization of our business.

5. Third-Party Services

To facilitate reservations and ticket sales, we use third-party booking services. When you book tickets or reservations through these services, your personal information may be collected and processed by them. We encourage you to review the privacy policies of these third-party providers for information on how they handle your data.

6. Your Choices

You have the following rights regarding your information:

 

  • You can access and update your personal information.

  • You can opt out of receiving marketing communications from us.

7. Security

We take reasonable steps to protect your information from unauthorized access and disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Please review the latest version on our website to stay informed about our practices.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Mailing Address: 19 Orchid Ave, Surfers Paradise QLD 4217

Email Adress: hello@sucasagoldcoast.com.au